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FAQ

Frequently Asked Questions

Ask us anything!

We work for you. Our employees are professionally trained, diligent and come highly recommended. We’ve moved mansions, one bedroom apartments, cute farmhouses in the middle of nowhere and even duplexes with bigger art collections than most museums.
If an answer to your question isn’t below, give us a shout. We’re friendly on the phone, too.

General FAQs:

Why should I use Be Amazing?

As a female-owned business, we understand how important it is for you to feel safe during your move. That’s why all our employees are all background checked and drug tested. After all, we are entering your home and interacting with your family members.

On top of that, our trained teams work hard to make your move as stress-free as possible while delivering you the best customer in the moving industry. We offer clear communication before, during and after your move. Careful packing, unpacking and storage. And of course, we offer contactless moving and industry-leading COVID safety protocols.

Last but not least, we give 10% of our income to charity: GivetoGive Foundation and The Trevor Project.

What are the best days to move?

The best day of a week to move is definitely Sunday – with less traffic & better parking situations – in always “difficult for parking” San Francisco.

If your building is a doorman building that does not allow moves on weekends, Tuesday and Wednesday would be days of a week to aim for – since less people, as per our stats, move on these dates.

How far in advance should I plan and book my move?

We recommend getting touch with us 2-4 weeks before your move, depending on your move complexity and size.

What is a California Local Move?

A California local move is any move that is under 100 miles AND happens within the state of California.

Can the weather affect my move?

While weather can affect San Francisco’s traffic and streets – and generally can add few more obstacles to a move (like heavy rain) – our movers are trained & equipped to move in any kind of weather.

So if the forecast is showing heavy rain on your move day, don’t worry, we’ll come prepared with plastic covers!

What is the best time of day to book my move?

We recommend moving in the morning if you and/or your building’s schedule allow that – our earliest regular time slot starts 7-9AM. The sooner we start, the sooner you’ll be all set enjoying your new home!

Business & Services FAQs:

Are you a broker, do you hire subcontractors?

No. Be Amazing is not a broker and does not hire any subcontractors. We are professional moving company that will move you out of your old location and into your new one.

Moreover, at Be Amazing we use only our own trucks, and the only people you as a customer will engage with are Be Amazing employees.

Is Be Amazing licensed and insured?

Always make sure to verify this about the moving company you consider! And yes, Be Amazing is fully licensed and insured to move you from/to anywhere.

We are licensed and insured by the U.S. Department of Transportation and we are held to the highest standard by the Better Business Bureau.

Do you have storage services?

Yes, we also have storage capabilities. Please speak with your Customer Service Rep in regards to options and pricing.

Do you move pianos?

No, we do not move pianos at the moment.

Do you provide packing services?

Yes, we provide packing services. Please speak with your Customer Service Rep in regards to options and pricing.

Do you require a deposit?

Yes, there is a $300 deposit that is refundable -less 10% for processing fees and internal resources- for reservations cancelled Inside Seven (7) days of signing your estimate. 

Pricing & Payment FAQs:

What are available payment methods?

We accept Credit/Debit Card (American Express, MasterCard, Visa), Certified Bank Check, and Postal Money Order.

Do I pay before or after my items are offloaded?

Payment in FULL of all charges is required after delivery and prior to the crew leaving the site.

How many movers do I need?

Depending on the size of your move, your moving crew will consist of 2/3/4 or 5 man crew! For a one-two bedroom apartment a 3 man crew is the most common, whereas we send crews with more members upon request

Does Be Amazing include packing and boxes in the price?

As a part of our standard service we will always provide furniture pads, dollies, wardrobe boxes and mattress bags to protect your items during the move– and leave you to box up your personal belongings that can be easily fitted in a regular size box.

We can also upgrade your moving package to include packers & packing supplies as a part of your moving service, so you don’t have to lift a finger!

Do you charge for boxes?

Unless you have booked our full packaging service, our standard service will provide furniture pads, dollies, wardrobe boxes and mattress bags to protect your items during the move- and we will leave you to box up your personal belongings that can be easily fitted in a regular size box.

Other boxes and packing supplies can be provided if we upgrade your moving package to include packers & packing supplies, so you don’t have to lift a finger!

Do you charge for stairs?

The number of flights of stairs will always be noted on your contract with us and included in the estimate you have confirmed with our moving consultants.

How accurate is the moving estimate?

We find our estimates to be exact and do not lead to any, even the smallest, price changes on a move day in over 91% moves.

When will I be charged for the move?

To reserve a crew we require a $300 deposit (online payment form), which goes towards the total of your moving cost. The remaining balance is due on moving day after the offload.

Do I have to pay a deposit? What is the purpose of a deposit?

To schedule your moving date and reserve a crew we require a $300 deposit, which goes towards the total of your moving cost. It is refundable -less 10% for processing fees and internal resources- for reservations cancelled Inside Seven (7) days of signing your estimate.

Do I have to tip my movers?

While tipping is completely up to clients discretion, if you are fully satisfied with your moving crew performances, we recommend tipping in the amount of 15-20% of a move total.

Is tipping included in the overall cost and billing?

A tip is not included in your moving quote – while tipping is completely up to clients discretion, if you are fully satisfied with your moving crew performances, we recommend tipping in the amount of 15-20% of a move total.

What if I want to cancel my move?

If you, for any reason, need to cancel your reservation, give us a 7 day notice, so we can keep our trucks busy, and your $ deposit will be fully refunded to you within 2-4 business days of giving us notice.

What are your Terms and Conditions?

Terms and conditions are emailed to you for a review before you schedule your move and included in your booking confirmation! Click here to read more now!

Before & After the Move FAQs:

How is the booking process done ?

It’s very easy. Give us a call to check availability and ask any question you have about your move. We will tour your house virtually and send you an estimate. Once you agree to the estimate, that’s it. You will receive a confirmation email with all details of your move.

How does a virtual tour work?

We are no longer conducting in-person onsite estimates and now conducting virtual tours only. Our onsite estimator will schedule a virtual meeting via Facetime, video conference or any form of live video that our customer prefers.

Do you provide insurance?

We provide standard insurance required by our insurance company for all items, which is included in the cost of your move. Most of our customers find standard insurance sufficient. Additional insurance is available and preferred by owners of high-end items – please call our office for details.

If something is damaged during the move, is Be Amazing reliable to replace it ?

Be Amazing is only liable to replace or repair damaged/missing items if you chose to purchase the Full Value Protection for additional cost. We also work with a 3rd party company as another option for protection.

In the event that you have chosen to go with the Free Basic Coverage, the liability is 60 cent per pound for local moves.

What do I contact after my move if I have any questions or concerns?

You should contact Customer Service regarding all questions or concerns about your move. We look forward to supporting you.

Pickup & Delivery FAQs:

What time should I expect the movers to arrive?

That will be determined by our customer service / dispatch department. You will receive a call at least 48 hours prior to your move from the Customer Service Department with the time-frame.

What is the latest time the movers work?

Unless there are building restrictions, our movers will work until the job is complete.

What about Access and Parking for the moving truck?

Be sure there is clear access for loading/unloading. Be sure that there is ample parking space for our moving truck. A temporary parking permit might be necessary for your location, depending on city requirements and space availability.

For San Francisco moves, please find SF parking permit information here.

Can the weather affect my move?

Weather can affect the delivery window in case roads are blocked due to severe weather conditions.

In all other cases, weather should not affect your move as we employ professional movers who are properly trained, prepared, and fully equipped to handle all moves during any inclement weather. Once your crew arrives, their professionalism will automatically put you at ease.

How long will the move out take?

It depends on the size of the move. Your Customer Service Rep will be able to give a better estimation based on the specifics of your move.

How many guys will there be?

Depending on your job size, our teams range from 2 to 5 guys.

Will the movers uninstall my air conditioner?

Due to liability issues, our movers cannot uninstall/install air conditioners. We suggest that the air conditioner is uninstalled before the movers arrives.

Do I need to be home during my move?

Ideally we encourage customers to be present during their move so you can supervise the process, if you cannot be home we ask you to designate an adult representative that you can trust to help supervise your move in or out (friend, family member, assistant). The person needs to be an adult, and a Power of Attorney must be signed before the movers reach your home or office.

Packing & Unpacking FAQs:

Do you provide Boxes?

We provide furniture pads, dollies, wardrobe boxes and mattress bags to protect your items during the move, which are included with the service. If you need to purchase packing materials (small, medium and large boxes) we can provide these items as well as dish packs, packing paper and tape. Please call your customer service rep.

Should I empty out my dresser drawers?

Yes. In order to prevent damages we recommend emptying all drawers. See our useful tips for packing and moving before the movers arrive.

Can I pack liquids?

Liquids are prohibited on trucks for safety reasons.

Can I pack using plastic bags?

We can move luggage or duffel bags but plastic bags can rip and break easily and they tend to bounce around the truck which makes them not ideal for moving.

Can I pack my jewelry and important documents along with my household goods?

We recommend not packing important documents or items such as personal financial information, car keys, insurance policies, cash, prescription medicine, licenses, birth certificates/passports, jewelry of extraordinary value, etc.

You can take them with you or have them shipped separately by a friend or family member after you move in. These items are NOT covered by Be Amazing.

Do you charge for wrapping and protecting the furniture?

No. We always wrap and protect your items with blankets and shrink wrap before placing them on the truck. It is always a part of our service.

Other FAQs:

How big is the truck?

A straight truck ranges anywhere between 18’ and 26’ long.

Can I go in the truck along with the movers?

No, this is not possible due to safety and insurance reasons.

Do you have any additional questions?  it’s okay – grill us!

We are here to answer your questions and address your concerns. Moving your belongings is a personal process and we want to make the experience as smooth as possible.

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